Refund policy

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Shanzha Holdings – Return & Refund Policy

Effective Date: 14/05/2026

At Shanzha Holdings, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, we offer a straightforward and transparent return and refund process.


📦 1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original condition
  • The item is returned in original packaging with tags and accessories
  • The return request is made within 7–14 days of delivery (adjust as needed)